Love Elevate Yoga Inc. ("Love Elevate") collects only the personal information it needs to run your booking, keep you safe in a session and stay in touch when you've asked us to. This policy explains what we collect, why, who we share it with and how you can reach us about it. It follows British Columbia's Personal Information Protection Act (PIPA) and Canada's Anti-Spam Legislation (CASL).
Who we are
Love Elevate Yoga Inc., based in Kelowna, BC. For any privacy question, email us at hello@loveelevate.com.
What we collect
- Your details: name, email, phone and booking information.
- Your waiver: name, age, emergency contact, signature and anything you choose to share to help keep you safe.
- Payments: what you paid and when. Cards are processed securely by Stripe or QuickBooks, so we never see your full card number.
- Email list: your name and email, when you sign up, buy a ticket or opt in on your waiver.
- Website visits: basic visit information collected by our website host.
- Photos and video: taken at sessions and events, as outlined in your waiver.
Why we use it
- To plan, confirm and deliver your booking, class, event or retreat.
- To keep participants safe, and to meet our insurance requirements.
- To take payments, send receipts and keep accounting and tax records.
- To answer your questions and send booking updates.
- To send newsletters and event news, only if you've said yes or recently bought from us. Every marketing email has an unsubscribe link.
Who we share it with
Love Elevate does not sell, rent or trade personal information. We disclose personal information only to the extent reasonably necessary to operate our business, and only to the following categories of recipients:
- Third-party service providers that support our operations, including website hosting, communications, scheduling, ticketing, payment processing, accounting and email marketing.
- Professional advisors, such as our accountant, for bookkeeping, tax and compliance purposes.
- Venues and event partners, where required to deliver your booking.
- Authorities, where disclosure is required or permitted by law.
Our service providers are required to protect personal information and use it only for the services they provide to us. We may use software tools, including AI-assisted tools, to support our operations, and all client communications are reviewed by a person before they are sent. Some service providers store information outside Canada, including in the United States, where it may be subject to the laws of that jurisdiction.
How long we keep it
We keep personal information only as long as we need it for the reasons above, and as long as the law, our insurer or our accountant requires. Financial records are kept for at least six years. Waivers are kept for as long as they may be needed for insurance or legal purposes. When information is no longer needed, we delete it securely.
How we protect it
Access is limited to Love Elevate and the providers listed above. Our accounts use secure passwords and two-step sign-in where available, and health information shared on a waiver is never added to our booking calendar, email list or general records.
Your choices
- Unsubscribe from our emails anytime using the link in any newsletter, or by emailing us.
- See or correct the personal information we hold about you.
- Withdraw consent for anything that isn't needed for a booking you've made or a record we must keep.
Email hello@loveelevate.com and we'll reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Participants under 19
Anyone under 19 needs a parent or guardian to complete their waiver and booking.
Changes to this policy
If we update this policy, we'll post the new version here with its effective date.