When you book with Love Elevate, Sam reserves the date, the space and everything that goes into creating your experience. That's why every deposit is non-refundable and bookings can't be cancelled for a refund. Here's exactly how payments, changes and transfers work, so there are no surprises.
Payments
- All prices are in Canadian dollars, plus 5% GST.
- e-Transfer to hello@loveelevate.com is the easiest way to pay. Card payments are welcome: deposits and payments in full by card have no fee, and a balance paid by card has a 4% processing fee.
- Corporate bookings are invoiced as set out in your proposal or agreement.
Private bookings
Bachelorette and stagette sessions, private groups, women's circles, private sound baths and 1:1 sessions.
- A 50% deposit holds your date, and it is non-refundable.
- The balance is due the day before your session, unless we've agreed on another date in writing.
- Bookings can't be cancelled for a refund. If you cancel, the deposit is kept, and any balance already paid is non-refundable.
- Your final guest count is confirmed the day before. A smaller group on the day doesn't change the price.
- Need a new date? Ask as early as you can. Moving a booking is at Love Elevate's discretion and depends on availability.
- Outdoor sessions: if the weather turns, we'll move indoors or to a covered space where possible, or find a new time together. Weather isn't a reason for a refund.
- 1:1 packages are prepaid and non-refundable.
Retreats
Guests who booked a retreat before these terms were posted keep the terms they booked under.
- Your deposit holds your room, and it is non-refundable.
- From 60 days before the retreat, you're responsible for the full retreat price.
- The balance is due no later than 30 days before the retreat.
- A balance not paid by the due date has a $50 late fee. If it's still unpaid 7 days after the due date, your spot may be released, and payments made so far are non-refundable.
- Retreat bookings can't be cancelled for a refund.
Transferring your retreat spot
Life happens, and we'd rather see your spot filled than empty.
- Transfer it to someone else anytime. Let us know who's taking your place, and they take over your booking as it stands. They'll complete anything the retreat requires, such as the waiver.
- Can't find someone? We'll offer your spot to our waitlist and community. This isn't guaranteed. If we fill it, you'll receive 50% of what you've paid beyond your deposit, once the new guest has paid in full.
- Room changes and upgrades depend on availability and may change the price.
Classes and ticketed events
Tickets bought through Eventbrite or our website follow the refund policy shown on the ticket page, and are generally non-refundable. You're welcome to pass your ticket to a friend; just let us know their name.
If Love Elevate has to cancel
If we cancel or can't deliver a booking for reasons on our side, you'll be offered a new date or a refund of what you paid to Love Elevate. We're not responsible for costs you've paid to others, such as travel or accommodation booked separately, so we recommend travel insurance for retreats.
Events outside anyone's control
If a booking can't go ahead because of something outside anyone's control (for example wildfire, severe weather, a public health order or a venue closure), we'll work with you on a new date first.
Participation and safety
Every participant signs our waiver before their first session. Please share anything that would help us keep you safe, and move at your own pace.
Questions
Email hello@loveelevate.com. These terms are governed by the laws of British Columbia. See also our Privacy Policy.